VPN Update - Windows Troubleshooting Steps

Incident Report for Brown University

Monitoring

OIT has updated the security certificates on our VPN service, and some Windows computers may need to connect manually after the update.

If you are having trouble connecting to Brown VPN and see a certificate error, please follow these troubleshooting steps.
Posted Sep 17, 2026 - 17:07 EDT
This incident affects: Network Connectivity and Telecommunications (VPN - Virtual Private Network).